Effective Date: 18 October 2025

Lifelines of Hope Foundation, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a donation through www.thelifelinesofhope.org (the “Site”).

1. Personal Information We Collect

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or content that you view, what websites or search terms referred you to the Site, and how you interact with it. We refer to this automatically collected information as “Browsing Information.”

We collect Browsing Information using the following technologies:

• Cookies – Data files placed on your device that often include an anonymous unique identifier. Learn more about cookies or how to disable them at www.allaboutcookies.org.
• Log Files – Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels – Electronic files used to record information about how you browse the Site.

When you make a purchase or donation through the Site, we collect certain additional information, including your name, billing address, shipping address, payment information (credit card or ACH details processed securely via third-party providers such as GiveButter or Stripe), email address, and phone number. We refer to this information as “Donation or Purchase Information.”

When we speak of “Your Personal Information” in this Privacy Policy, we mean both Browsing Information and Donation or Purchase Information.

2. How We Use Your Personal Information

We use the Personal Information that we collect to:

• Process donations or purchases, including payment processing and confirmations;
• Communicate with you regarding your donation, program updates, or organizational news;
• Screen for potential fraud or security risks;
• Comply with legal and regulatory obligations; and
• Improve and optimize our Site’s performance and user experience.

When in line with your stated preferences, we may provide you with information or marketing communications related to our programs, services, or events.

We also use Browsing Information to help identify and prevent fraud (particularly via IP address monitoring) and to generate analytics on how visitors interact with the Site.

3. Sharing Your Personal Information

We may share your Personal Information with trusted third parties who help us operate our organization and process donations. For example:

• Donation Processing: We use GiveButter and Stripe to process online contributions.
• Analytics: We use Google Analytics to help us understand how visitors use our Site.
  You can learn more about how Google uses your information here or opt out here.

We may also share information as required by law, such as to comply with a subpoena, lawful request, or to protect our rights and the security of our donors and users.

4. Behavioral Advertising and Retargeting

We may use your Personal Information to show you targeted advertisements or marketing communications we believe may interest you.
You can opt out of targeted advertising using the links below:

• Facebook 
• Google
• Bing

You can also control ad personalization via the Digital Advertising Alliance’s opt-out portal.

5. SMS and Email Consent

By opting in on our Site, donation forms, or event registration, you consent to receive SMS or email updates from Lifelines of Hope Foundation.

Message frequency varies.
Message and data rates may apply.

You may opt out anytime by replying STOP (for texts) or clicking Unsubscribe in emails.
We do not sell or share your mobile opt-in data with any third parties.

6. Do Not Track Signals

Please note that our Site does not alter its data collection or use practices when it receives a Do Not Track signal from your browser.

7. Your Rights (Including EU Residents)

If you are a European resident, you have the right to:

• Access the personal information we hold about you;
• Request correction, updates, or deletion of that information; and
• Withdraw consent for processing or marketing communications.

We process information to fulfill contracts (e.g., donation acknowledgments) or pursue legitimate interests supporting our mission. Your data may be transferred outside the EU, including to the U.S.

To exercise your rights, contact us at [email protected] or 1 (877) 953-7355.

8. Data Retention

We retain donation and transaction information as long as necessary for recordkeeping, legal, and reporting requirements, or until you request deletion.

9. Data Security

We employ physical, administrative, and digital safeguards to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.

10. Minors

Our Site and programs are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Changes will be posted with a new effective date at the top of this page.

12. Contact Us

For questions, complaints, or requests regarding this Privacy Policy, please contact us at:
[email protected]
1 (877) 953-7355
Lifelines of Hope Foundation, Inc.
www.thelifelinesofhope.org